The Service Desk serves as a single point of contact. If questions or incidents are intended for other IT suppliers, these will also be taken up by our Service Desk and forwarded to the relevant supplier. The Service Desk monitors the progress and reports back to the relevant user. You will no longer be sent from ‘pillar to post’ by your various suppliers.
Our Service Desk can be reached by telephone, email and via the web. Our service organization is set up on the basis of ITIL and uses TOPDESK.